Question 1

What Is The Processing Time?

Accepted Answer

All jewellery in the 'Ready To Post' section will be posted within 5 days.

Please allow up to 3 weeks for bespoke jewellery commissions and gold or silver wedding rings that are made to order in your size.

If your ring requires a hallmark, or you opt to have one for underweight items, this will add an additional 3 weeks to the turnaround time.

If you would like your piece of jewellery engraved, this will take up to an additional 2 weeks.

Timeframes will vary if you are sending me your gold or silver to remodel into a new sustainable piece of jewellery, and I will discuss the turnaround time with you directly.

If you need your jewellery sooner that the listed times, please get in touch and I will work with you to accommodate any deadlines.

Question 2

How Much Is Delivery?

Accepted Answer

UK  - Royal Mail Special Delivery:
£0 for items over £100 
£9.50 - For items under £100

Worldwide - Royal Mail Tracked:
£0 for items over £175 
£20 for items under £175​

Question 3

How Should I Store My Jewellery?

Accepted Answer

Jewellery is best stored separately in an air tight bag or container to reduce tarnishing. Items such as hand sanitiser, cosmetics, creams, perfumes and hair products can accelerate the tarnishing process. Try to avoid contact between your jewellery and these types of products.

Chlorine, salt water and hard water can be especially harsh on the surface of jewellery. Jewellery shouldn't be worn in water and taken off for sport or physical activities.

Sometimes sterling silver or gold may discolour skin, leaving a greenish mark. This is not harmful and is due to the base metal (usually copper) within sterling silver or gold reacting to the acid in your skin. The discolouration is easily washed off with warm soapy water.

All jewellery is completely handmade and isn’t plated with rhodium, so it may tarnish quicker than similar items you have. A soft dry polish cloth will bring back the sparkle.

Bottlebee jewellery is made with recycled silver and gold with sustainable, ethical practices, and should be looked after so it can become an heirloom piece that can be handed down through generations.

Question 4

Can My Jewellery Be Altered?

Accepted Answer

If you have bought a silver or gold ring from Bottlebee, I will adjust the ring +/- 2 sizes at no additional charge (excluding postage). You can find out how to get an accurate ring size here https://www.bottlebee.co.uk/post/how-to-get-the-correct-ring-size

If you would like to customise or put your own twist on a piece of jewellery you've seen, and have it tailored to you, please get in touch.

I will work with you to make a bespoke piece of heirloom jewellery you will love forever.

Question 5

How Do I Find My Ring Or Bangle Size?

Accepted Answer

Read the blogs below on how to find your ring or bangle size. 
Rings (https://www.bottlebee.co.uk/post/how-to-get-the-correct-ring-size)
Bangles (https://www.bottlebee.co.uk/post/how-to-put-on-a-cuff-bangle)

Question 6

Is Bottlebee Jewellery Hallmarked?

Accepted Answer

Jewellery is hallmarked at the Edinburgh Assay Office.

Silver jewellery over 7.78g will be hallmarked
9ct gold and 18ct gold jewellery over 1g will be hallmarked
Platinum over 0.5g will be hallmarked
Palladium over 1g will be hallmarked

These are the legal weight to have jewellery hallmarked.  If you would like a hallmark on any piece of jewellery that is underweight you can purchase the Hallmark (https://www.bottlebee.co.uk/bespoke-jewellery/hallmarking-silver-and-gold)listing.  You can read more about hallmarking here (https://www.bottlebee.co.uk/hallmark)

Question 7

How Do I Know My Jewellery Is Handmade?

Accepted Answer

I regularly post videos of me making jewellery on various social media channels.  All handles are @bottlebee and you can follow me  or subscribe to my channel to keep updated about new content

Instagram: www.instagram.com/bottlebee (www.instagram.com/bottlebee)

YouTube: www.youtube.com/bottlebee (www.youtube.com/bottlebee)

Facebook: www.facebook.com/bottlebee (www.facebook.com/bottlebee)

Pinterest: www.pinterest.com/bottlebee (www.pinterest.com/bottlebee)

TikTok: www.tiktok.com/@bottlebee (www.tiktok.com/@bottlebee)

Twitter: www.twitter.com/bottlebee (www.twitter.com/bottlebee)

Question 8

More FAQ's

Accepted Answer

You can read the full FAQ's here (https://www.bottlebee.co.uk/faqs)

Bottlebee

Sustainable Bespoke Jewellery

Handmade in Nottingham

Free shipping on orders over £100 UK / £175 Worldwide

Commissions for wedding rings and bespoke jewellery are closed until further notice. Click the link below to watch the video for the reason why, and please share it if you can.

Items in the 'Ready To Post' section will be posted out 1-5 days after I receive your order.

Many thanks for your understanding.

AN UPDATE FROM BOTTLEBEE

UK Postage

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